Frequently Asked Questions

General Operations, Tickets & Reservations

Reservations are not required or requested to visit ZooTampa at Lowry Park.

Reservations are available and recommended when attending limited-capacity events such as Creatures of the Night and Christmas in the Wild, as spaces tend to fill quickly.

Reservations are required for Signature Encounters. You may purchase tickets in advance online or at the ticket window upon entrance. However, we recommend purchasing Signature Encounter tickets in advance to ensure your spot, as these are limited-capacity experiences.

As a non-profit organization, your support is critical as we continue our mission to be a place where families can come, escape from daily lives, and connect with each other and wildlife. Visit our donate page to help.

FAQs about admission & discounts

Yes—a printed ticket is not necessary for admittance to ZooTampa. If you have access to the confirmation email with attached tickets on your phone, or if you have your ticket barcodes saved in a mobile wallet such as Apple Pay, Google Pay, or Samsung Pay, or the ZooTampa mobile app, we can scan your tickets directly from your phone.

If you’ve purchased tickets online and can’t find your confirmation email with your tickets, you have a few options.

First, please search your spam folder for “ZooTampa”. If you locate the email in spam, please mark the email as “Not Spam” so that you will receive all email communications in the future.

If you don’t find the email in your spam folder, simply visit the ticket window at ZooTampa and provide your order number (shown on the web page after completing your purchase), or if you don’t have the order number, you may also provide your name and photo ID. We will be able to look up your order at the ticket window with this information.

Yes — CityPASS® tickets save 54% on Zoo admission plus 4 more top Tampa Bay attractions. Purchase CityPASS® tickets online for instant mobile ticket delivery, then present your tickets at the main entrance.

Active duty military and veterans can get $4 off per ticket on up to 4 general admissions tickets. Bring a form of ID to verify your military status and purchase your tickets at the front gate ticket windows.

Senior citizens get a $2 off discount on their general admissions ticket when purchasing at the ticket window.

At this time, we do not offer any other discounts. This includes but is not limited to Florida residents, AARP, EBT, AAA, teachers, and students.

No—ZooTampa does not offer free birthday admission at this time.

Yes—ZooTampa at Lowry Park participates in AZA’s Reciprocal Admissions Program with more than 150 other zoos and aquariums throughout North America. Click here for more information about AZA’s Reciprocal Admissions Program and to see a list of participating zoos and aquariums. AZA discounted admission applies only to single-day tickets; ZooTampa Memberships and Pay For A Day Passes are not eligible for this discount.

General admission to ZooTampa is $47.95 for adults (ages 12 & up) and $37.95 for children (ages 3 to 11).

With a Pay for A Day Visit Rest of Year Free ticket, you get to come back again and again for the rest of the calendar year for the price of a single day’s admission. Blockout dates and other restrictions apply.

Become a ZooTampa member for more perks like the flexibility to bring your choice of free guest(s), free admission to seasonal events like Creatures of the Night and Christmas in the Wild, discounts on dining, merchandise, signature encounters, and much more! Pair memberships are just $129, Trio memberships are just $179, Quad memberships are just $229, and Family memberships are the best deal at just $269.

FAQs about Memberships & Pay For A Day passes

Membership perks vary slightly depending on what type of membership you’ve purchased (Pair, Trio, Quad or Family), but all ZooTampa Members receive the following benefits:

  • Unlimited admission for 12 full months!
  • Flexibility to bring your choice of guest(s)
  • Admission to seasonal events, including Creatures of the Night & Christmas in the Wild**
  • FREE preferred parking (based on availability)
  • Discounts on dining, shopping, Signature Encounters, and more!
  • FREE beer during Member Happy Hour from 1:00 PM – 3:00 PM at the Beer & Wine Garden
  • Member-only events
  • Early access to ZooTampa’s summer camp registration
  • $5 off admission for visiting friends and relatives
  • Discounted admission to over 150 zoos & aquariums!

For more information, or to become a ZooTampa Member, please visit our Membership page.

Please note: Pay For A Day, Visit Rest of Year Free passes are not the same as Memberships and do not have the same benefits.

  Event capacity is limited and may require advance reservations and a nominal reimbursable reservation fee.

**A $5 reservation fee is required for each event ticket. This $5 fee will be reimbursed in the form of a voucher for use in the park at select dining and retail locations.

Yes — ZooTampa at Lowry Park participates in AZA’s Reciprocal Admissions Program with more than 150 other zoos and aquariums throughout North America. Click here for more information about AZA’s Reciprocal Admissions Program and to see a list of participating zoos and aquariums.

ZooTampa members receive free or discounted admission into the zoos and aquariums listed at the link above when they show their valid Zoo membership card. Extra fees or benefits, such as parking, special events, etc. are not included.

NOTE: This list is updated quarterly and is subject to change without notice. Members are admitted according to the membership rules of the other zoo or aquarium, not those of ZooTampa (for example, if their definition of a “family membership” limits the number of children to 4, then that is the number allowed in using your ZooTampa membership card). Reciprocal zoos that have free admission to the general public may offer free parking or other benefits; call them to confirm. Also, many of the listed facilities define a family as 2 Adults and 2 Children. Therefore, additional children may have to pay admission.

Due to the current modified operations and capacity limits, SWAPtember with The Florida Aquarium and the Museum of Science and Industry (MOSI) will not take place this year. We realize this may be disappointing news, but please know this decision was not made lightly. We invite you to also support our partners The Florida Aquarium and MOSI as they continue to provide a safe place for families to be entertained, educated, and inspired.

Pay for a Day, Visit Rest of Year Free tickets are valid for unlimited admission through the end of the year in which the pass was purchased (with posted blockout dates) and include access to seasonal events like Creatures of the Night and Christmas in the Wild, as long as the event does not occur on a posted blockout date. For premium benefits like preferred parking, reciprocal agreements for other zoo & aquarium admission, discounts on food & retail, fundraisers, and no blockout dates, consider purchasing a ZooTampa Membership.   Event capacity is limited and may require advance reservations and a nominal reimbursable reservation fee.

**A $5 reservation fee is required for each event ticket. This $5 fee will be reimbursed in the form of a voucher for use in the park at select dining and retail locations.

11/24/23 through 11/26/23
12/26/23 through 12/31/23

3/9/24 through 3/17/24

11/29/24 through 12/1/24

12/26/24 through 12/31/24

 

Blockout dates only apply to repeat visitation. This means if you plan to purchase a Pay for A Day, Visit Rest of Year Free (“PFAD”) ticket, or have already purchased one online but haven’t used it yet, you may visit the Zoo on a blockout date as usual.  Just bring your email confirmation to the entrance.

If you purchased your PFAD ticket previously and have already used it, you may still visit on a blockout date, you will just need to pay a small fee per person, or you can choose to upgrade to an annual membership.  Some restrictions may apply to membership upgrades, based on when the ticket was originally purchased.  Stop by the Zoo’s ticket windows on the date of your visit for details on both options.

Yes! You can purchase a Pay for a Day, Visit Rest of Year Free ticket for first-time use on a listed blockout date and have full access to the park on that day. Blockout dates apply to repeat visitation.

Bring a copy of your confirmation (or show on your mobile device) to expedite entry into the Zoo. At your convenience during your visit, you can stop by the Tours & Guest Services kiosk located inside the Zoo to obtain a printed physical pass. There’s no need to stand in line at the ticket windows—simply walk right in!

FAQs about Zoo rules, rides, encounters, & other guest info

FREE! Parking at ZooTampa is free for all guests. Members receive preferred parking, subject to availability.

Wheelchair Accessibility & Pathway Texture

The pathways, facilities, and exhibits provide all visitors an enjoyable experience. Our front parking lot, entryway, and walkways are enhanced to provide easy navigation for all of our guests. Although some pathways feature some grades that are steeper than others, the zoo is wheelchair accessible.

Wheelchair, ECV, and Stroller Rentals

For rentals, please ask for assistance upon entering the Zoo or visit Nature’s Kingdom Gift Shop & Wheelchair Rentals at the front of the park. Rental fee plus a held photo ID as a deposit are required to rent a wheelchair, ECV, or stroller. Rental fees listed below include tax, and are subject to change without notice.

  • Manual Wheelchairs: $13
  • ECVs: $40
  • Double Strollers: $14
 
Know Before You Go
  • ECVs are available on a first-come, first-served basis.
  • Reservations are not accepted, and quantities are limited. Please plan to arrive early.
  • Guests must be 18 years of age to rent and operate ECVs. A Photo ID is required.
  • The maximum weight is 450 pounds. ECVs are not designed to hold more than one person.

Our Lil’ Joey’s Family Stop, presented by TGH Muma Children’s Hospital, is located in our Australia realm and gives parents the perfect place to feed and change your little ones.

It depends. At ZooTampa we give our animals the free will to decide if they want to be touched. Therefore we don’t guarantee that you’ll have the opportunity to touch an animal during an encounter. For African penguin, southern white rhino, and giant tortoise encounters, you may touch the animals only if the animal is comfortable at the time and Zoo staff permits it. For all other encounters touching is not permitted for the safety of our animals and guests. 

ZooTampa also has lorikeet feeding experiences where the animals may touch you.

It depends. We offer a few animal experiences that have a feeding component. Check our Encounters page for more information and to book.

Our animals are on specialized, monitored diets, so feeding any other animals at ZooTampa without the permission of Zoo staff is not permitted.

Yes—children under the age of 18 must be accompanied by a paying adult in order to participate in any Up-Close Signature Encounter. Most encounters require that a guest is at least 5 years of age to participate, but some do not have an age restriction.

All age restrictions and ticket requirements are elaborated upon on the encounters page and again in the webstore upon purchasing an encounter. Please read all requirements closely before making your purchase.

No—all rides, including Expedition Wild Africa and Roaring Springs, are free.

Yes—please see our Explore the Zoo for full details on age and height restrictions for each ride at ZooTampa.

Only ADA service animals are permitted inside ZooTampa at Lowry Park. This includes trained service animals and service animals-in-training, but does not include pets or emotional support animals (ESAs).

Service animals are limited to dogs and miniature horses that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Service animals must remain harnessed or leashed at all times. If these devices interfere with the service animal’s work or the guest’s disability prevents them from using these devices, then the service animal must be under the guest’s complete control at all times.

We pride ourselves on providing broad access by service animals throughout our park, but because sensitivities can vary with our animals, guests with service animals are encouraged to check with Guest Relations on the day of visit to determine if access to any specific Zoo area is restricted on that day. Service animals are restricted from entering the Koala photo encounter area.

Guests are responsible for the clean-up and for controlling their service animal’s behavior. Guests will be asked to remove service animals if these guidelines are not followed.

ZooTampa does not offer pet boarding facilities.

View our Service Animal policies here

ZooTampa is open rain or shine, with rare exceptions for extreme weather. If you’re unsure, please check the Hours section in the green bar near the top of most web pages or our ZooTampa Facebook page. If there are no special notices in either of those places regarding weather conditions, then we’re open for business.

A day of wild fun at ZooTampa at Lowry Park is always guaranteed and now through the “ZooTampa Not-So-Perfect Weather Program” guests who purchase a ticket through one of our preferred resellers can get a free return visit if weather ruins their day of connecting with wildlife! The program, which is offered year-round, covers inclement weather defined as heavy rain and lightning lasting more than an hour, extreme heat index of 110+, and temperatures below 50 degrees. Eligible guests must visit the Zoo’s Guest Services kiosk on the same day of their visit and present their original ticket to request a return visit ticket which is valid for one admission within 30-days.

No—we do not have plastic bags, plastic straws, or plastic cup lids. This is for the safety of our animals and the environment.

We offer a variety of food at our restaurants and concession stands, but understand that guests may need to bring outside food for special dietary needs.

View our Outside Food & Drinks Policy 

For your convenience, we have a picnic area near our main parking lot, where you may enjoy food or drinks that you’ve brought with you. Alcoholic beverages are not permitted in the picnic area.

Gluten-free menu options are also available at ZooTampa’s restaurants upon request. Please ask a Food and Beverage team member for assistance. Guest with special dietary needs, please contact Guest Relations prior to your visit using the chat bubble at the bottom left or call us at 813-935-8552 ext 0.
For your safety and the safety of all guests, animals, and staff, all bags, backpacks, and packages will be subject to inspection prior to entering the park.

View our list of items that are not permitted inside ZooTampa

Please leave any unnecessary articles secured within your vehicle to expedite your entry into the park.

We reserve the right to deny entry to anyone not observing Zoo Rules.

Smoking and vaping is only permitted in designated areas. Ask a Zoo staff member for assistance in locating one of these areas. Smoking or vaping marijuana is strictly prohibited.

ZooTampa is committed to providing an environment that is safe and secure for guests, employees, volunteers and the animals in our care. ZooTampa prohibits any person from using or operating any drone or UAS on or above the Zoo campus, including parking facilities and back areas. Exceptions must receive written authorization by the Zoo’s management team and must follow all rules and regulations of both the Zoo and the Federal Aviation Administration (FAA).

This policy applies to all persons on the ZooTampa campus including guests, employees, and volunteers, as well as individuals who are operating a drone outside of the Zoo property limits but flying over its campus.

Persons in violation of ZooTampa’s drone policy are identified as trespassers and will be referred to and dealt with accordingly by law enforcement officers, including but not limited to criminal charges and fines.

Still have questions?

Contact us — we’re here to help.
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Please review our booking tips before continuing

1. Please make one field trip per reservation order. Complete one and start a new one if you have multiple days you are booking.

2. Headcount can be approximate. Please include children and adults in your headcount. Please do not include pass holders in your headcount for a ticket.

3. On the ticket page, choose the correct grade level (to the left of your screen) to receive the correct chaperone ratio.

4. On the ticket page, when on the calendar section, the number of tickets available will appear in the top right corner for each particular day. Tickets available include children and adults. If you have more people than tickets available, please choose another day.

5. Anyone that is ordering lunch, even pass holders and adults that receive free chaperone tickets, do need to pay for a lunch IF they are ordering one. Free chaperone tickets and pass holders are for admission only.

Boxed lunch orders must be received 5 business days prior to your field trip arrival. Groups will be responsible for all boxed lunches that were confirmed at that time.

6. Payment does not need to be paid at the time of registration. Choose the pay upon arrival option if you would like one person to pay for your entire trip on the day of your visit.

7. The prices of adult and children’s tickets are different.

8. You will receive a confirmation number and confirmation letter via email when your trip is confirmed. If you do not, please contact FieldTrips@ZooTampa.org right away.

Join our Summer Camp Waitlist

Parent/Guardian Name(Required)
Child's Name(Required)

Important Information

To complete your camp registration, you must:

  • Add camps to your shopping cart.
  • Enter roster information for each camp.
    • List all people that are authorized to pick-up your child from camp.
    • No camper will be released unless the adult picking up the child is on the authorized pick-up list and shows a photo ID.
  • Read and agree to the following documents:
  • Make payment.
  • Upon payment, you will receive a Confirmation Email with the above documents attached. Please print, sign, and return the Camp Waiver and Liability Release to EducationPrograms@ZooTampa.org or ZooTampa Summer Camp, c/o Jamie Elkington, 1101 W Sligh Ave, Tampa, FL 33604. All waivers MUST be received no later than 2 weeks prior to the start of your camp program or your registration is subject to cancellation.

By clicking the registration button below, I confirm that I have read and agree to the Camp Waiver and Liability Release and Camp Handbook and will print, sign, and return the Camp Waiver and Liability Release to complete my registration.

‘Tis the Season For Giving!

Donate to the ZooTampa Giving Tree

Trustees of the Lowry Park Zoological Society, Directors of the Lowry Park Zoo Endowment Foundation, and the Employees and Volunteers of ZooTampa understand and appreciate the vital role of philanthropy to accomplish our work. That’s why we subscribe to the Donor Bill of Rights developed by the American Association of Fund Raising Counsel, Association for Healthcare Philanthropy, Council for Advancement and Support of Education, National Society of Fund Raising Executives:

“Philanthropy is based on voluntary action for the common good. It is a tradition of giving and sharing that is primary to the quality of life. To assure that philanthropy merits the respect and trust of the general public, and that donors and prospective donors can have full confidence in the not-for-profit organizations and causes that they are asked to support, we declare that all donors have these rights:

  1. To be informed of the organization’s mission, of the way the organization intends to use donated resources, and of its capacity to use donations effectively for their intended purposes.
  2. To be informed of the identity of those serving on the organization’s governing board, and to expect the board to exercise prudent judgment in its stewardship responsibilities.
  3. To have access to the organization’s most recent financial statements.
  4. To be assured their gifts will be used for the purposes for which they were given.
  5. To receive appropriate acknowledgment and recognition.
  6. To be assured that information about their donation is handled with respect and with confidentiality to the extent provided by law.
  7. To expect that all relationships with individuals representing organizations of interest to the donor will be professional in nature.
  8. To be informed whether those seeking donations are volunteers, employees of the organization or hired solicitors.
  9. To have the opportunity for their names to be deleted from mailing lists that an organization may intend to share.
  10. To feel free to ask questions when making a donation and to receive prompt, truthful and forthright answers.”

ZooTampa at Lowry Park is committed to protecting your privacy. We value the trust of our donors, volunteers, employees, and other supporters and recognize that maintaining this trust requires us to ensure the confidentiality of personal information that you share with us.

As a non-profit organization, ZooTampa relies on your support, depends on the support of generous contributors, and achieves ambitious fundraising objectives by communicating with and understanding donors. We know that it is essential to protect the privacy of that information. ZooTampa, the Lowry Park Zoological Society, and the Lowry Park Zoo Endowment Foundation will neither sell nor trade a donor’s personal information to any other entity without the written permission of the donor.

FLORIDA STATE REGISTRATION

Lowry Park Zoological Society of Tampa, INC.: Registration No. CH140
Lowry Park Endowment Foundation, INC.: Registration No. CH20389

A COPY OF THE OFFICIAL REGISTRATION AND FINANCIAL INFORMATION MAY BE OBTAINED FROM THE DIVISION OF CONSUMER SERVICES BY CALLING TOLL-FREE WITHIN THE STATE. REGISTRATION DOES NOT IMPLY ENDORSEMENT, APPROVAL, OR RECOMMENDATION BY THE STATE.

DIVISION OF CONSUMER SERVICES

Phone: (800) 435-7352
FloridaConsumerHelp.com

Christmas in the Wild Reservation Changes

  • This can be found in your original purchase or reservation confirmation email.
  • We will do our best to accommodate your request, however changes are based on availability. A member of our team will reach out to you via the contact information provided above within 48 hours. Note: an additional fee may apply to event tickets being changed to a higher priced event night. Thank you!

Commemorations

Outside Food & Drinks Policy

ZooTampa at Lowry Park offers a variety of delicious food for guests at several restaurants and concession stands throughout, but we understand that guests may need to bring outside food for special dietary needs. Acceptable and prohibited food items are listed below. For the convenience of our guests, there is a picnic area located outside the park near the main parking lot.

 Acceptable Items
  • Bottled water (max 20oz bottle, sealed) one per guest
  • Small snacks for young children
  • Baby food/baby formula
  • Soft-sided insulated bags no larger than 8.5” wide x 6” high x 6” deep (limit one per child)
  • Pre-purchased empty ZooTampa souvenir cups
  • Any food required for medical purposes and medically-indicated nutritional supplements
 Prohibited Items
  • Prepared or packaged food or meals
  • Alcohol
  • Glass or any open containers or water bottles filled with beverages
  • Hard-sided coolers of any size
  • Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep
  • Suitcases and soft-sided bags with wheels larger than 24” long x 15” wide x 18” high

Prohibited Items

For the safety of our animals, guests and employees, the following items are not permitted to be brought into ZooTampa:

  • Any type of explosive or weapon 
  • Knives or other sharp objects
  • Pepper spray
  • Alcoholic beverages
  • Marijuana
  • Illegal drugs
  • Straws
  • Clothing likely to create a danger or disturbance
  • Any hazardous items or materials

The following items are also prohibited to avoid blocking of walkways and/or trip hazards:

  • Segways
  • Hover boards
  • Two-wheeled scooters
  • Self-balancing electric vehicles
  • Shoes with wheels
  • Drones
  • Hard-sided coolers of any size
  • Soft-sided coolers larger than 8.5” wide x 6” high x 6” deep
  • Suitcases and soft-sided bags with wheels larger than 24” long x 15” wide x 18” high

Please leave any unnecessary articles secured within your vehicle to expedite your entry into the park.

We reserve the right to deny entry to anyone not observing Zoo Rules.

Pay For A Day Tickets

With a new Pay For A Day Get Rest of Year Free ticket, you get free admission through December 31, 2024 including access to our seasonal event series. Some blockout dates apply — see below for details. Not valid with any other discounts.

When does my Pay for a Day ticket expire?

All Pay for a Day Get Rest of Year Free tickets (purchased after 9/30/2023) expire 12/31/2024.

What are the blockout dates?

11/24/24 – 11/26/24
12/26/24 – 12/31/24

Blockout dates apply to admission before 4:00 PM on the above dates.

Can I purchase a Pay for a Day ticket on a blockout date?

Yes! You can purchase a Pay for a Day Get Rest of Year Free ticket for first-time use on a listed blockout date and have full access to the park on that day. Blockout dates apply to repeat visitation.

Can I use my Pay for a Day ticket on blockout dates?

If you already have your Pay for a Day Get Rest of Year Free ticket and wish to visit during a listed blockout date, please stop by the Zoo’s ticketing windows for alternate options:

  1. During blockout periods, Pay for a Day ticket holders have access to significantly discounted single-day tickets.
  2. For a limited time from the date of purchase, Pay for a Day tickets can be upgraded to a Zoo Membership (with no blockout dates).

I purchased a Pay for a Day ticket online. How do I get my actual ticket?

Bring a copy of your confirmation (or show the confirmation email on your mobile device) to expedite entry into the Zoo. At your convenience during your visit you can stop by the Tours & Guest Services kiosk located just inside the Zoo to print your physical pass. No need to stand in line at the ticket windows. Walk right in!

How do blockout dates affect seasonal events?

Blockout dates may apply on some seasonal event nights for Pay for a Day ticket holders. An upgrade surcharge is available to gain entry on those select nights. Blockout dates do not apply to members. To guarantee entry to select seasonal events with limited capacity, Pay for a Day ticketholders are encouraged to secure reservations in advance. A $5 per ticketholder reservation fee would be reimbursed in the form of a voucher for use in the park at select dining and retail locations.

Still have questions? Email us or call (813) 935-8552 ext. 0.