Tickets & Reservations:
You must purchase an event ticket for every member in your party except for guests 2 years of age and under, who are admitted free. On your selected date of visit, you must present your CITW ticket(s), which will be emailed to you. Prices listed are per person and do not include service fees. Not valid with any other discount.
MEMBERS & PAY FOR A DAY, REST OF YEAR FREE TICKET HOLDERS “PFAD”:
Entry to this event is limited; advanced purchased tickets and reservations are strongly encouraged and the only way to guarantee admission.
There is a $5 reservation fee for Members and Pay for a Day ticket holders, which is returned in the form of a voucher that can be used for food or merchandise purchases on the evening of the event. By instituting a small fee that’s returned upon entry in the form of a voucher, it allows us to bring this wonderful event to as many people as we can, in a safe and efficient manner while removing any uncertainty of entry for our valued Members and Pay for a Day ticket holders.
MEMBER AND PFAD DINING/MERCHANDISE VOUCHERS:
Vouchers are valid only on the date of your CITW reservation and are not valid during daytime hours. Vouchers may not be used for photography, calligraphy letter painting, caricatures, face painting, Frosty cart by Wendys, and Kona Ice. The $5 vouchers must be used in a single transaction. No change or credit will be given. Multiple vouchers may be used in a single transaction. Vouchers have no cash value. Purchases made with this voucher are non-refundable.
ZooTampa is principally an outdoor fresh-air experience; therefore, when outside on zoo grounds, guests who maintain proper social distancing are not required to wear facemasks.
We courteously encourage guests to wear masks at our indoor venues, which includes retail shops, restrooms, restaurants and Manatee Mangrove.
For the safety of our performers, we ask that all guests refrain from touching our performers and maintain a distance of 3ft from them at all times, which includes visits and photos with Santa.
Please do not arrive before your ticketed time; you will not be admitted entry to the park before your ticketed time, or on any other date than the event night selected. No readmission. Please enter the event within the 30-minute window of your reservation.
DATE CHANGES, TICKET/RESERVATION CANCELLATIONS, WEATHER:
CITW is a rain or shine event. Tickets and reservations are non-refundable. Operating hours, products, attractions, services, and schedules are subject to change without notice. CITW may be cancelled due to weather that poses a safety hazard. Guests will be notified via the email provided during the reservation/ticketing process of any changes to event scheduling. Due to the limited nature of this event, no changes can be made to your tickets/reservations within 72 hours of your scheduled event date/time. Rescheduling is subject to availability. To make a change to your ticket/reservation, please request a reservation change using this form or call 813-935-8552 ext. 0 at least 72 hours before your scheduled event date/time.
This is a limited attendance event. Date and time-specific tickets and reservations are the only way to guarantee admission. Please make your reservation or purchase your ticket before arriving to the Zoo. Walk-Ups will only be accepted if the event date is not sold out.